2. What is your personal information?
3. What personal information do we collect and hold?
We may collect the following types of personal information about you:
• your name and contact details (such as address, email address and telephone number);
• your health information provided to us during any health survey or analysis conducted by us (such as ECG and heart rate information); and
• any additional information relating to you that you provide to us directly through our website, our representatives or otherwise.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect aggregated information about how users use our website.
4. How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:
• during health surveys or analysis conducted between you and our representatives;
• during meetings or conversations between you and our representatives;
• if you are an employee or contractor or a job applicant, when you submit your application to us, or through your relationship with us; or
• through your access and use of our website.
We may also collect personal information from third parties such as referees, law enforcement agencies and government entities.
5. What happens if we can’t collect your personal information?
If you do not provide us with the personal information described above, some or all of the following may happen:
• you may not be able to participate in any health survey or analysis conducted by us; or
• we may be unable to tailor the content of our website to your preferences and your experience of our website may not be as enjoyable or useful.
6. For what purposes do we collect, hold, use and disclose your personal information?
We collect personal information about you so that we can perform our business activities and functions and to improve the diagnosis, treatment and quality of life for all those affected by arrhythmias. We collect, hold, use and disclose your personal information for the following purposes:
• to manage and maintain our relationship with you;
• to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
• for administrative, planning, quality control and research purposes;
• to update our records and keep your contact details up to date; and
• to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority.
7. To whom do we disclose your personal information?
We may disclose your personal information to:
• our employees, related entities (including our parent organisation), suppliers, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
• suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes;
• medical professionals and health services that assist us with improving the diagnosis, treatment and quality of life for all those affected by arrhythmias, including cardiologists who may review ECG and heart rate information collected in health surveys; and
• any organisation for any authorised purpose with your express consent.
Our parent organisation is based in the United Kingdom, and we disclose personal information to it in the United Kingdom. By providing your personal information to us, you consent to this disclosure. We will not otherwise disclose your personal information to anyone outside Australia without your consent.
8. Our website
We or our hosting service provider may log IP addresses (that is, the electronic addresses of computers connected to the internet) date and time of your visit to the site, pages you accessed, type of browser you are using and referring site to administer the website and gather broad demographic information.
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
9. Security and data quality
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de identified when no longer needed or when we are no longer required by law to retain it (whichever is the later).
10. How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information. As part of this request, we may need to verify your identity.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
11. What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by the Privacy Act, if applicable). After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.
12. Contacting us